Delivery and Return Policy Page

  1.  Pricing

All prices shown on our website exclude VAT, but are subject to VAT (UK 20%)  at the prevailing rate. The final amount including VAT and Delivery is stated at the checkout stage.

  1. Minimum Order 

A minimum order value applies of £100 excluding VAT & P&P.

  1. Payment Methods 

Payment can be made via debit/credit card by calling our office on 00447894839318.

Payment by card online is also accepted.

Payment to be made via Bank Transfer into:

NATWEST BANK


MoliMoi London Ltd
Sort code : 600263
Account :10569537
Swift code:
IBAN: GB37NWBK60026310569537

  1. Returns Policy

It is our strong intention that all orders are dispatched accurately and suitably packaged .

However, If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, please notify us in writing at our contact address molimoilondon@gmail.com of the problem within 14 working days of the delivery of the goods in question. No liability is accepted for any defect resulting from fair wear and tear, wilful damage, water or liquid damage or where the bag is a second -hand handbag. We do NOT refund any product be used neither any product received over 14 days. In any event, the postage of your return is non-refundable any more.

If you would like to post the faulty products back to us, please make sure we have accepted the return and then send them back to: MoliMoi London , 3 Ropewalk Gardens, London E1 1PJ . And also, please attach a short note stating the reason for return, your order number, company name, contact number, contact name and other contact details.

The credit note must be issued by Email . Credit notes  must be used within 8 months of the issue date . The customer must notify our staff with the credit note number before payment if wishing to use a credit refund on their purchase. We accept no responsibility if the credit note has expired.

Unfortunately, we are unable to offer refunds for any unwanted goods.

We reserve the right to change these terms and conditions at any time and it is the customer’s responsibility to read the terms and conditions each time the website is used. This returns policy does not affect your statutory rights.

5. Postage and Delivery

Note: If your order needs one more box to post to you, you need to pay us extra postage fees on the basis of your boxes.

Delivery (per parcel)

Below are our UK delivery options with estimated arrival times:

*The cut off time is 14:00 GMT Mon-Fri.


NEXT DAY

TWO DAYS

SATAUDAY

SUNDAY

UK(excluding Scottish Highlands and Islands)

£10

£10

N/A 

N/A

Northern Ireland

£35.00

£35.00

N/A

N/A

For international customers, the delivery information is listed below:

INTERNATIONAL ZONE

RATE

DELIVERY BY AIR

EU Countries

Quote

5-8 working days

Other Countries

Quote